When it comes to launching a career in technical services, few roles are as dynamic and hands-on as that of a Field Service Technician. For those considering an entry-level position, Pacific Office Automation (POA) has become a go-to employer in the office technology and document solutions space.
So what does the job involve, how much can you expect to earn, and what’s the career growth like at POA? This article covers everything you need to know, especially if you’re eyeing the entry-level field service technician role and want insights into pay, expectations, and long-term potential.
What Does an Entry-Level Field Service Technician Do?
An entry-level field service technician at Pacific Office Automation is responsible for installing, maintaining, and repairing office equipment. This includes printers, copiers, scanners, and multifunction devices used in offices, schools, hospitals, and other business environments.
Key responsibilities include:
- Troubleshooting technical issues
- Performing preventative maintenance
- Responding to service calls in the field
- Setting up new office hardware
- Providing excellent customer service
The job is part technical, part customer-focused—and it often involves travel to different client locations.
Entry-Level Field Service Technician Pay at Pacific Office Automation
So how much does Pacific Office Automation pay for this role?
Average Starting Pay:
Entry-level field service technicians at POA typically start at $18 to $22 per hour, depending on location, experience, and certifications.
That translates to an annual salary range of approximately $37,000 to $46,000, based on full-time hours. In higher-cost areas (like parts of California or Washington), hourly pay may go up to $24/hour or more.
Pay May Include:
- Overtime pay for weekend or late service calls
- Travel reimbursements
- Year-end performance bonuses
- Full benefits package (health, dental, vision)
- 401(k) with company match
Growth Potential:
Within 1-2 years, technicians who show skill and reliability can move into roles with higher pay, such as:
- Senior Field Technician: $25–$30/hr
- Regional Support Specialist
- Field Supervisor or Manager
Why Work at Pacific Office Automation?
Founded in 1976, Pacific Office Automation is a well-established office technology company with over 30 locations across the Western U.S. They’re known for:
- A strong internal promotion culture
- Structured training programs for new techs
- A mix of tech and customer interaction
- Company vehicles or mileage reimbursement
- Supportive team culture with real growth potential
For someone looking to grow in IT, technical support, or systems maintenance, it’s a great stepping stone.
Required Skills and Qualifications
Pacific Office Automation is open to hiring entry-level candidates, even without prior experience—though technical knowledge helps.
Preferred qualifications:
- High school diploma or GED
- Valid driver’s license (field work = travel)
- Basic understanding of electronics or printers
- Customer service mindset
- Ability to lift 50+ pounds and stay active all day
Some technicians come from trade schools, while others transition from retail tech or mechanical roles.
FAQs: Entry-Level Field Service Technician at Pacific Office Automation
Q1: Is this a good first job in tech or IT?
A: Yes. This role is ideal for those interested in hands-on tech support, electronics repair, or systems installation. It’s often used as a stepping stone into IT or network services.
Q2: Do I need prior experience to apply?
A: No. POA provides on-the-job training for all entry-level hires. A strong work ethic, problem-solving ability, and eagerness to learn are often more important than experience.
Q3: What’s a typical day like for a field tech?
A: You’ll start the day with service call assignments, travel to client sites, troubleshoot devices, complete repairs, and document your work. The job is mobile, and no two days are exactly the same.
Q4: How long does it take to move up?
A: Technicians who perform well can be promoted in as little as 12–18 months. POA encourages internal advancement and provides ongoing technical certifications and training.
Q5: Is there paid training?
A: Yes. New hires typically go through a structured training program that includes both classroom-style instruction and shadowing experienced technicians in the field.
Q6: What are the benefits like?
A: POA offers full-time employees health insurance, dental, vision, life insurance, paid holidays, PTO, and retirement savings plans with a company match.
Q7: Do I need my own vehicle?
A: It depends on location. In some areas, POA provides company vehicles. In others, you’ll be reimbursed for mileage using your own car.
Q8: Is the work environment fast-paced?
A: Yes. Technicians often respond to urgent service calls, so time management and flexibility are key. However, the work is steady and team-oriented.
Final Thoughts
An entry-level field service technician job at Pacific Office Automation is a solid start for anyone looking to build a technical career without a degree. With competitive pay, training opportunities, and a chance to grow within a respected company, this role offers more than just a paycheck—it’s a gateway to long-term career success.
Whether you’re a recent graduate, a tech-savvy problem solver, or someone ready to switch careers, this position might just be your next best move.